1. Acceptance of terms
By creating an account or using Auroksha in any way, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service. Auroksha is operated by Polytechnique Solutions LLP ("we", "us", "our").
2. The service
Auroksha is a personal record-keeping application that lets you store and organise your own medical information — medications, prescriptions, diagnostic reports, hospital admissions, diagnoses, and chronic conditions — with client-side encryption. It is provided on an "as is" and "as available" basis.
3. Accounts & eligibility
- You must provide accurate information when registering and keep your login credentials confidential.
- You are responsible for all activity that occurs under your account.
- Family accounts let an account owner add as many people as their plan allows (members with their own login and dependents together); the account owner is responsible for records entered on behalf of family members and dependents under their vault.
- You must be 18 or older, and legally capable of entering into a binding contract, to create an account or join a family with a login of your own. A parent or guardian may keep a child's records by adding the child as a dependent, and consents to that on the child's behalf.
- When you create an account, and whenever these terms or our Privacy Policy change materially, you are asked to accept them; you can't use the service without doing so.
4. Subscription plans & billing
- Two subscription options are available: Basic (up to 4 people) and Pro (up to 6 people) per year, plus applicable GST — see current pricing on our Pricing page. "People" counts family members with their own login and dependents together.
- Payments are processed securely by Razorpay. We do not store your card or bank details.
- Subscriptions run for one year. On the web they do not renew automatically — you renew yourself, and we remind you before expiry. Subscriptions bought through Google Play renew under Google Play's terms until you cancel them in Google Play. You can cancel at any time — see our Cancellation & Refund Policy for details on billing after cancellation.
- We may revise subscription pricing; existing subscribers will be notified in advance of any change taking effect on their next billing cycle.
5. Vault PIN & data recovery
Your encrypted health records can be unlocked with either your Vault PIN or the 24-character Recovery Code shown to you once when you set up your vault. If you lose both your Vault PIN and your Recovery Code, your records cannot be recovered by anyone — including us. This is by design: true privacy means no backdoor, not even for the service provider.
- Store your Vault PIN and your Recovery Code securely (e.g., in a trusted password manager) — each independently unlocks your vault.
- If you forget your PIN, use "Forgot PIN" on the vault screen with your Recovery Code to regain access without losing any data.
- A Vault Reset permanently and irreversibly deletes all your records — this cannot be undone, and should only be used if you've lost both your PIN and your Recovery Code.
- We strongly recommend keeping a separate encrypted backup of any critical records using the export feature.
6. Not a medical device or service
Auroksha is a personal record-keeping application. It is not a medical device, clinical decision support system, diagnostic tool, or healthcare service, and is not regulated or approved by any medical regulatory authority (such as CDSCO, FDA, CE, or equivalent bodies). It is designed solely to help individuals store and organise their own personal health information.
7. No medical advice
Nothing within Auroksha constitutes medical advice, diagnosis, treatment recommendation, or a substitute for the advice of a qualified healthcare professional.
- Always consult a licensed physician or specialist for medical decisions.
- Do not use this application to self-diagnose or self-treat any condition.
- In a medical emergency, contact emergency services immediately.
8. Accuracy of information
Auroksha stores information exactly as entered by the user. We do not verify, validate, or cross-check any medical data entered into the system. The accuracy, completeness, and currency of all health records stored is entirely the responsibility of the user. Records stored in Auroksha should not be used as the sole authoritative source of medical truth in any clinical setting without independent verification by a qualified professional.
9. Limitation of liability
To the fullest extent permitted by applicable law, Polytechnique Solutions LLP shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- The use or inability to use the application
- Any medical decision made based on information stored in the app
- Loss of data due to a forgotten Vault PIN (recovery is impossible by design)
- Unauthorised access resulting from user negligence (e.g., sharing credentials or PINs)
- Server downtime, data corruption, or technical failures beyond our control
Use of Auroksha is entirely at your own risk.
10. Intellectual property
The Auroksha name, logo, and application are the property of Polytechnique Solutions LLP. You may not copy, modify, distribute, or reverse-engineer the application except as permitted by law.
11. Termination
We may suspend or terminate accounts that violate these terms, engage in abusive or unlawful behaviour, or attempt to compromise the security of the service. You may close your account at any time from the Profile page or by contacting us.
12. Governing law
These terms are governed by the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Telangana, India.
13. Changes to these terms
We may update these Terms & Conditions from time to time. When a change matters, we update the date below and ask you to accept the new version the next time you use Auroksha.
14. Contact & grievances
Questions about these terms? Email info@polytechnique.in or see our Contact Us page.
Complaints or grievances, including about your personal data, go to our Grievance Officer: Navneet Ponnala, Competent Authority, Polytechnique Solutions LLP, H.No 8-7-154, Flat No. 203, Providence Plaza, HAL Colony, Old Bowenpally, Secunderabad, Telangana – 500011, India — info@polytechnique.in (subject: "Grievance"). We acknowledge grievances within 48 hours and resolve them within one month.
Last updated: 3 October 2026 · Effective: 3 October 2026